The types of notification available in the system are configured in the Channels section of the Admin screen. You can access this by navigating to Launchpad > Admin > Channels > Notification Types. Add new types by clicking the Add button at the top right.
Each Notification Type includes the notification message and settings for a specified event.

Notification Type Details
Click to see Notification Types blade. Click again to close.

| Lable | Description |
|---|---|
| System Name |
|
| Name and Description | These are internal and viewed by system administrators, not end users. |
| Default Title and Message |
This is what the user sees as the notification message's title and body. Take note of the following two points:
Click to see example notification. Click again to close.
|
| Active | Determines whether or not the Notification will be generated. |
| Notification Category |
This list is maintained in an Option Set and is used to dynamically build and group together the notification settings presented to the user. For example, if the category is Documents, then the various settings relating to documents are grouped and shown.
|
| Priority |
This determines the priority of the notification and the colour in which it is displayed to the user. For example, a critical priority is shown with a red mark.
The Priority and Notification Category are both displayed in columns on the Notification Types page in Admin.
Additionally, the items in these two lists (Priority and Notification Category) are maintained in Option Sets and managed using the Option Sets subfeature, located within Modeller > Global features > Notifications.
|
| Available to Personas | Only those users with a Persona listed here will receive the Notification. |
| User Configurable |
Determines whether the user can override the delivery method within their notification settings (click on their profile at the top right of the ShareDo screen and select Notification Settings).
However, a system administrator can prevent the option from appearing in the user's notification settings by toggling User Configurable to off. |
| Work Type Specific |
Where this is applied, a filter icon
Clicking on the icon opens a blade that allows the user to filter notifications by a work type path or specific work types. For example: Restrict notifications for the Document Generation Failed type to only the Residential Purchase and Sale work types.
|
| Auto Expiry Days | The notification will expire and be removed from the user’s notifications after a specified period of days. |
| Auto Expire On |
|
Notification Channels
The settings in the Notification Channels section define the delivery methods for each notification type to the end users.
Users can change these in their user profile notification settings unless the User Configurable setting for the Notification Type is toggled to Off (see above). The settings here are reflected in each user’s Notification Settings.

For example, looking at the Approval Approved notification type, on the top row in the image above, the default method of notification is via the (ShareDo) App. Email Now and SMS are enabled, but are set as the default method.
The configuration for this type is:

Note that the Default checkboxes for App and Email (now) act as radio buttons, and only one method can be set as the default.
It is important to note that this does not stop the user from choosing to receive the notification through more than one method in their Notification Settings. For example, for Approval Submitted:

If the Notification Type has channels that are not enabled users cannot select them in their Notification Settings.










