Use bookmarks to 'save your place' in the system. You can bookmark a particular case with a click. Once you've bookmarked a case, access it via the My Cases menu, which is always visible no matter where you are in the application, so that important case is never more than 2 clicks away.

To bookmark a case

Click the star icon on the case details tile in the top left corner of your case portal to bookmark it. When the star is solid gold, your case is bookmarked. To access your bookmark, click the My Cases menu on the global navigation bar to see a list of your bookmarked cases. Click a case, and you are taken straight to the case portal.